Terms & Conditions

Last Updated: July 2026

Welcome to Moulya's Kitchen.

These Terms & Conditions govern your access to and use of our website, products, services, meal subscriptions, memberships, catering services, and online ordering platform.

By accessing our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you must not use our website or services.

1. Eligibility

You must be at least 18 years of age or have the consent of a parent or legal guardian to use our services.

You are responsible for ensuring that any information you provide is accurate, complete, and up to date.

2. Nature of Our Service

Moulya's Kitchen is a home-style food preparation and meal delivery service. We are not a restaurant, supermarket, commercial food marketplace, or third-party ordering platform.

By accessing our website, creating an account, or placing an order, you acknowledge that:

• You are placing orders of your own free will and initiative;
• You understand the nature of Moulya's Kitchen as a home kitchen preparing homemade, home-style meals;
• You are ordering directly from Moulya's Kitchen with knowledge of who we are and how we operate;
• You are not purchasing from a marketplace, supermarket, or commercial restaurant chain;
• You accept our services on that basis as described on our website and in these Terms & Conditions.

3. Orders

Orders may be placed through our website during the ordering period displayed on the website.

Order Cut-Off

Orders must be submitted before the applicable order cut-off time displayed on the website.

Orders submitted after the cut-off may not be accepted for the selected delivery period.

Order Acceptance

All orders are subject to:

• Product availability;
• Delivery availability;
• Successful payment processing;
• Verification by Moulya's Kitchen.

We reserve the right to refuse or cancel any order where necessary.

A confirmation email does not guarantee fulfilment if a pricing error, stock issue, technical issue, or other unforeseen circumstance occurs.

4. Pricing

All prices displayed on the website are in Australian Dollars (AUD) and include GST where applicable.

Prices may change without notice; however, the price confirmed at checkout will apply to your order.

Additional delivery fees may apply and will be displayed during checkout.

5. Payments

Payments are processed securely through third-party payment providers, including Stripe.

We do not store credit card or debit card information.

By placing an order, you authorise us to charge the payment method provided for the total order amount.

6. Membership Plans

Moulya's Kitchen may offer weekly or recurring membership plans.

Membership benefits apply only to the specific period purchased.

Unless otherwise stated:

• Membership benefits cannot be transferred.
• Unused meals or benefits do not roll over.
• Memberships cannot be exchanged for cash.
• Membership availability may vary by delivery area.

Membership terms may be updated from time to time.

7. Delivery

We deliver only to service areas listed on our website.

Customers are responsible for providing:

• Accurate delivery addresses;
• Contact phone numbers;
• Delivery instructions.

If incorrect delivery information is provided, additional charges may apply.

Delivery times are estimates only and may be affected by:

• Traffic conditions;
• Weather events;
• Public holidays;
• Operational issues;
• Circumstances outside our reasonable control.

8. Catering Services

Catering orders may be subject to additional terms, including:

• Minimum order quantities;
• Advance booking requirements;
• Deposit requirements;
• Event-specific arrangements.

Any catering quotation remains valid only for the period specified in the quotation.

9. Allergies and Dietary Information

We take reasonable care in preparing food and providing ingredient information.

However:

• Our kitchen handles ingredients that may contain allergens;
• Cross-contamination may occur;
• We cannot guarantee that any food item is completely free from allergens.

Customers are responsible for informing us of allergies or dietary requirements when placing an order.

Individuals with severe allergies should exercise caution before consuming our products.

10. Cancellations and Refunds

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law ("ACL").

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Customer Cancellation

Where permitted:

• Orders cancelled before the applicable cut-off time may be eligible for a refund.
• Approved refunds will generally be processed to the original payment method within 5–10 business days.

Our Cancellation

If we are unable to fulfil your order, we will provide:

• A replacement;
• Store credit; or
• A full refund.

Incorrect or Missing Items

If an order is incorrect, damaged, or incomplete, please contact us within 24 hours of delivery.

We may offer:

• Replacement products;
• Store credit; or
• A refund where appropriate.

Membership Refunds

Membership fees may be refunded where required under Australian Consumer Law or where a major service failure occurs.

For additional information, please refer to our Refund Policy.

11. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or any other applicable legislation.

Where permitted by law, our liability is limited to:

• Replacing the goods;
• Supplying the services again; or
• Refunding the amount paid.

12. Website Use

You agree not to:

• Use the website for unlawful purposes;
• Attempt to gain unauthorised access to systems;
• Distribute malicious software;
• Interfere with website operation;
• Copy or reproduce website content without permission.

We reserve the right to suspend or terminate access where misuse occurs.

13. Intellectual Property

All website content, including:

• Logos;
• Branding;
• Text;
• Images;
• Graphics;
• Menus;
• Designs;

is owned by or licensed to Moulya's Kitchen and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission from Moulya's Kitchen.

14. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

By using our services, you acknowledge that personal information may be collected and processed in accordance with those policies.

15. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or economic loss;
• We are not responsible for delays caused by events outside our reasonable control;
• We are not liable for losses arising from incorrect information supplied by customers.

Nothing in these Terms limits rights available under Australian Consumer Law.

16. Force Majeure

We are not liable for any delay or failure to perform obligations caused by events beyond our reasonable control, including:

• Natural disasters;
• Floods;
• Fires;
• Pandemics;
• Government restrictions;
• Industrial disputes;
• Utility outages;
• Technology failures.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated versions will be published on this page together with a revised "Last Updated" date.

Continued use of our services constitutes acceptance of the updated Terms.

18. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

19. Contact Us

For questions regarding these Terms & Conditions, please contact:

Moulya's Kitchen
Email: team@moulyaskitchen.com.au