Returns & Refund Policy

Last Updated: July 2026

At Moulya's Kitchen, we take pride in preparing and delivering fresh, high-quality food. Customer satisfaction is important to us, and we aim to resolve any issues fairly and promptly.

This Returns & Refund Policy explains your rights and our procedures regarding refunds, replacements, and order issues.

1. Perishable Food Products

Due to the perishable nature of food products, we generally do not accept returns once an order has been delivered.

For health, safety, and food handling reasons, delivered food items cannot be returned for resale or reuse.

2. Your Rights Under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

• A replacement or refund for a major failure;
• Compensation for any other reasonably foreseeable loss or damage; and
• Have goods repaired, replaced, or refunded if they fail to meet consumer guarantees.

Nothing in this policy excludes, restricts, or modifies your rights under Australian Consumer Law.

3. When You May Be Eligible for a Refund or Replacement

You may be eligible for a refund, replacement, or store credit if:

Incorrect Order

• You receive the wrong item;
• Items ordered are missing;
• The delivered order does not substantially match your confirmed order.

Quality Concerns

• Food arrives damaged;
• Food is spoiled or unsafe to consume;
• Food quality falls below reasonable expectations.

Delivery Issues

• An order cannot be delivered due to an error caused by Moulya's Kitchen;
• We are unable to fulfil the order after payment has been accepted.

Major Service Failure

Where a major failure occurs under Australian Consumer Law, you may be entitled to a refund or replacement.

4. When Refunds May Not Be Available

Refunds may not be provided where:

• You change your mind after delivery;
• You ordered the wrong item;
• Incorrect delivery details were provided by you;
• Delivery was unsuccessful because you were unavailable or unreachable;
• You simply did not enjoy the taste or personal preference of a menu item;
• The issue was not reported within a reasonable time after delivery.

Each case will be assessed individually.

5. Reporting an Issue

If there is a problem with your order, please contact us as soon as reasonably possible after delivery.

To help us investigate, please provide:

• Your order number;
• Description of the issue;
• Photographs where applicable;
• Relevant delivery details.

We may request additional information to assess your claim.

6. Refund and Replacement Options

Depending on the circumstances, Moulya's Kitchen may offer one or more of the following:

Replacement

We may replace the affected item where reasonably possible.

Store Credit

We may provide store credit for future purchases.

Refund

Approved refunds will be returned to the original payment method used for the purchase.

Refund processing times generally depend on your payment provider and may take between 5–10 business days after approval.

7. Order Cancellations

Customer Cancellation

Orders cancelled before the applicable order cut-off time may be eligible for a refund.

Cancellation requests submitted after the cut-off time may not be refundable because food preparation and purchasing may have already commenced.

Cancellation by Moulya's Kitchen

If we are unable to fulfil your order, we will provide:

• A full refund;
• Store credit; or
• An alternative solution agreed with you.

8. Membership Plans

Where meal memberships or subscription plans are offered:

• Unused meals generally do not roll over unless expressly stated;
• Memberships cannot normally be exchanged for cash;
• Refunds may be available where required under Australian Consumer Law or where a major service failure occurs.

9. How to Contact Us

If you need assistance with an order, please contact us:

Moulya's Kitchen
Email: team@moulyaskitchen.com.au

Please include your order number and details of the issue so we can assist you promptly.

10. Changes to This Policy

We may update this Returns & Refund Policy from time to time.

Any changes will be published on this page together with a revised "Last Updated" date.